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FAQ

Air Canada Centre Design

Air Canada Centre was built on the site of the original Canada Post Delivery Building and retains the historic east and south walls. A 140,000-square-foot office tower at the northeast corner houses Maple Leaf Sports & Entertainment Ltd. offices, Air Canada corporate offices, as well as the Toronto office for the National Hockey League. The steel roof was designed with a flat profile, giving it the appearance of an airplane hangar and provides enhanced internal acoustics.

Aisles

For safety and as a courtesy to other fans, please help keep the aisles clear at all times. We ask that all fans refrain from standing, sitting or dancing in the aisles.

Alcohol Management

Our goal is to promote responsible alcohol service and enhance fan safety and
enjoyment. Air Canada Centre staff are trained in responsible alcohol management.

Rules and Regulations Governing Alcohol Management at Air
Canada Centre:

  • Alcohol from outside the building cannot be brought in.
  • Any person found inside the building with alcohol not purchased in Air Canada Centre is subject to immediate ejection.
  • A person may not enter the building in an intoxicated state.
  • Intoxication in a public place is a criminal offence.
  • Any person found on the property in an intoxicated state will be removed from the premises.
  • Any person purchasing, possessing, or consuming alcohol must be 19 years of age or older and must be able to produce acceptable photo I.D. proving their age.
  • Acceptable forms of photo I.D. at Air Canada Centre are valid driver’s license; Age of Majority Card; Armed Forces Card; Passport; Canadian Citizenship Card; MTO Issued Photo ID; Canadian Permanent Resident Card; Native Status card.
  • Alcohol Service Cut-Off Times:

Hockey: Start of the 3rd period of play

Basketball: Start of the 4th quarter of play*

Lacrosse: Start of the 4th quarter of play

Concerts/Live Events: To be determined based on the event *After the 9-minute mark of the 4th quarter, alcohol can no longer be brought into the seating bowl.

While we always strive to provide the most accurate information regarding all Air Canada Centre policies, alcohol policies are subject to change without notice. Please contact Fan Services at (416) 815-5982 with any questions.

Animals

Animals or pets are not permitted at Air Canada Centre, with the exception of service animals for fans with disabilities. A service animal is defined as any animal that is individually trained to do work or perform tasks for the benefit of an individual with a disability.

Bank Machines (ATM)

Air Canada Centre is equipped with 6 Scotiabank bank machines for the fan’s convenience:

  • Galleria (across from Gate 1)
  • 100 Level at Gate 1
  • 100 Level at Gate 4
  • 100 Level at Section 117
  • 300 Level at Section 317/318
  • 300 Level at Section 323/324

Banners

Banners and signs generally may be brought in and displayed for games. However, they are not permitted for all Live Events. We suggest calling Fan Services at (416) 815-5982 ahead of the event for specific show-related policies. Banners and signs must not hinder, distract, or interfere with the view of other fans and must not be obscene or in poor taste. They must not cover or distract from permanent signage. Commercial messages are not permitted. MLSE reserves the right to remove any banner/sign deemed unacceptable.

Toronto Maple Leafs:
  • To have your name displayed at a Toronto Maple Leafs home game, please visit the following link: Request Form
  • We require at least 24 hours’ notice for all birthday message requests and are only able to accommodate the first 14 requests we receive.

Toronto Raptors:
  • You can reserve a Birthday video board greeting that will appear at the beginning of Halftime for the Raptors game that you request. Birthday Request Form
  • All requests must be made at least 2 business days prior to the game you are attending. There is a maximum of 8 requests per game filled on a first come, first serve basis. (Please note that some games may not be available at the time of your request)

We are unable to accommodate birthday message requests for MLSE Live Events

Broken Seats

If your seat is broken, please notify the nearest staff member for assistance or text us using Fan Assist (416) 964-0454.

Cameras, Video Cameras, Audio REcorders

For most events, the use of flash photography and professional equipment, video or audio recording is not permitted. However, small point-and-shoot cameras are generally permitted. GoPro cameras are not permitted during all events within Air Canada Centre.

NBA: Use of flash photography is strictly prohibited. Video cameras are permitted, but the use of still photos or video footage for commercial purposes without written permission from the NBA is strictly prohibited.

NHL: Video cameras are not permitted. Non-flash still photography is permitted; however, the lens must not exceed 75mm.

NLL (Toronto Rock): Video cameras are not permitted. Non-flash still photography is permitted; however, the lens must not exceed 75mm.

Concerts/Special Events: As the camera policy for each event varies, we recommend that fans contact Fan Services at (416) 815-5982 prior to arriving at the building to confirm the camera policy for a particular event. iPads and other tablets are not permitted during Concerts/Special Events. MLSE reserves the right to confiscate any tape or film that is used during an event.

Cancelled/Postponed Events

In rare instances, an event at Air Canada Centre may be postponed or cancelled. If you are looking for information on an event that has been postponed or cancelled, please call our Fan Services Hotline at (416) 815-5982. For cancelled events, ticket refunds will be made available at your point of purchase.

Children - Tickets

Children 24 months and under may enter without a ticket but must sit on the lap of an accompanying adult. All children over 24 months MUST have a valid ticket for a specific seat location. This policy is subject to change based on the event.

Coat Check

Air Canada Centre offers an extremely limited coat check for events that are hosting a General Admission floor from November through March. This is a free service and is filled on a first come, first served basis. Coat check is only available to GA ticket holders.

Please Note: We are unable to guarantee that there will be space to accommodate your coat.

Community Partnerships

At Maple Leaf Sports & Entertainment Ltd., we help kids in our community by giving them opportunities to learn and play. Through our community, development and charitable initiatives, we aim to BUILD, TEACH, GROW and GIVE.

BUILDING: In partnership with the City of Toronto, MLSE is committed to improving the community through rink, court and field refurbishments.

TEACHING: MLSE is committed to helping our youth learn by bringing educational programs into schools within our community.

GROWING: In partnership with Hockey Canada, Canada Basketball, and the Canadian Soccer Association, MLSE is committed to growing participation in sports within our community.

GIVING: MLSE gives back to the community through our two charitable arms – Leafs Fund for Kids and Raptors Foundation for Kids.

For more information, please contact (416) 815-5400 or visit the “Community” sections at: mapleleafs.comraptors.comtorontofc.ca, and marlies.ca.

All requests for charitable donations should be directed to our Community Relations department at the following address: mlsedonations.com

Complaints/Concerns

The Fan Services team is dedicated to providing a proactive and immediate response to issues affecting fans. Should a fan have a concern during an event, please visit a Fan Services representative at one of the following locations:

  • Gate 2
  • Level 100, at Gate 1
  • Level 300, at Section 301

To contact the Fan Services team after an event, or for a concern that is not related to an event, please call Fan Services at (416) 815-5982 (Monday-Friday 9:00am – 5:00pm) or visit the Contact Us section and select the “Fan Services” option to send an e-mail.

Contact Information

Air Canada Centre
50 Bay Street, Suite 500
Toronto
Ontario M5J 2L2

Click here for more details

Conversions

Conversions are the process of changing over from one event to another (i.e. hockey to basketball). The average conversion takes approximately 5-8 hours to complete, working with a team of 25 staff.

Defibrillators

Defibrillators within ACC can be found at the following locations:

  • Gate 2 Desk
  • 200 Level Suites Concierge Desk (outside Air Canada Club)

Designated Driver Program

The Designated Driver Program is designed to promote to our fans the importance of having a plan to get home safely. Fans in attendance at Leafs and Raptors home games who are not drinking alcoholic beverages can visit a Fan Services location (Gate 1 or Section 301) to take the pledge. Fans who sign up as a Designated Driver are rewarded with a voucher for a free fountain pop. They are also entered into a draw to win a year-end prize.

Please Note: Fans must be 19 years of age or older to take the pledge.

Dietary Requirements

Fans with unique dietary requirements who require specific types of food and beverage may be permitted to bring their own food and beverage into the facility. Please call Fan Services at (416) 815-5982 to inquire about exceptions to Air Canada Centre’s outside food and beverage policy. We would also be happy to tell you all about our extensive menu. If you are unable to connect with Fan Services before the event, please highlight your requirement to our staff at the entrance gates and/or ask to speak with a supervisor.

Note: Air Canada Centre concession stands and vendors sell peanuts and other nut products throughout the building. Air Canada Centre does not have areas free from nut products and as a result, we recommend that those with nut allergies exercise extreme caution if attending events at Air Canada Centre

Dietary Restrictions

We are proud to offer a wide variety of food options to accommodate fans with food allergies, intolerances or dietary restrictions. Please see the Food Section for a detailed venue guide. While our policy is to not allow any outside food or beverage into Air Canada Centre, we may make exceptions in unique situations. Please see the Food Allergies section for more information.

Click here to view our Gluten Friendly & Vegetarian Guide

Donation Requests

Our Community Relations department does not donate tickets to Leafs/Raptors/Toronto FC games or Live events. However, they do donate pieces of autographed merchandise to assist with fundraising initiatives. Should you see this as something that could be beneficial to your cause, please submit a formal request by visiting www.mlsedonations.com.

Please Note: Due to the large volume of requests we receive, we are unable to guarantee that your request will be fulfilled.

Duplicate Ticket Policy

We strongly recommend that you obtain your tickets for Air Canada Centre events from Ticketmaster or our Ticket Office. We are unable to guarantee the validity of tickets purchased from third-party sources. We cannot honour counterfeit/invalid tickets. Any fan who, knowingly or unknowingly, gains entry using invalid tickets will be subject to ejection without compensation.

Employment Opportunities

At Maple Leaf Sports & Entertainment Ltd., we are interested in hiring those individuals who share our vision and values as an organization. As a sports and entertainment company dedicated to presenting the very best that this industry has to offer, we constantly cultivate a culture based on creating champions. This means exciting our fans, inspiring our employees and bringing pride to our community. Our ideal candidate is someone who thrives in a dynamic environment, and who understands the need for championship fan service at all levels of the organization. At Maple Leaf Sports & Entertainment Ltd., we “Hire for attitude; train for skill.”

Please visit the Job Opportunities section regularly for our latest employment opportunities.

Escalators/Elevators

Escalators connect Level 100 to Level 200, and Level 200 to Level 300 on either side of Gate 1 as well as at Gates 5 and 5B.

Elevators located at Gate 2 provide access to Parking Levels 1 and 2, the arena, Air Canada Club Restaurant, theatre suites, and the office tower.

Elevators located at the northwest corner of the arena provide access to Parking Levels 1 and 2, arena seating, and loge suites.

Elevators are also available at Gate 5 and provide fans access up to Level 400.

Family Washrooms

Family service washrooms are in the following locations:

Level 100:

  • Section 103/104
  • Section 114/115

Level 300: 

  • Section 310/311
  • Section 317/318

In addition, both the men's and women's washrooms are equipped with baby change tables. 

Fan Services

Our goal is to EXCITE EVERY FAN by delivering fun, value, and extraordinary hospitality. Should you have a question or concern, or require assistance during an event at the Air Canada Centre, we encourage fans to visit Fan Services at one of the following locations:

  • Gate 2
  • Level 100, at Gate 1
  • Level 300, at Section 301
  • Fan Services may also be reached Monday to Friday from 9 a.m. to 5 p.m. by calling (416) 815-5982.

Fan Assist

At Air Canada Centre, fan safety and enjoyment are top priorities. If you are experiencing any displeasure, have a general inquiry or simply need assistance, we want to hear from you. Understanding that our fans do not want to miss a second of the action, Fan Assist allows you to ask our in-arena staff questions without leaving the comfort of your seat.

Simply text your inquiry and seat location to (647) 694-0454.

Within minutes you’ll receive a response from our dedicated Fan Services team.

Please note that standard text message rates apply.

For assistance during regular business hours, please call (416) 815-5982.

Fan Zone

Located immediately outside of Gate 1, the Fan Zone is an interactive basketball and hockey station, providing entertainment for fans attending games. It opens approximately two (2) hours prior to basketball and hockey games and closes at the start of games. Fans have a chance to shoot an NBA foul shot or test their hockey shooting accuracy in just one of the many interactive displays in the Fan Zone.

First Aid Kits

First Aid Kits within ACC can be found at the following locations:

  • Fan Services Desks (Gate 1, Gate 2, 300 Level outside section 301)
  • All fixed concession stands

FM Radio Broadcast (In-Arena)

Fans attending Toronto Maple Leafs games at Air Canada Centre may tune into FM station 89.9 to hear the play-by-play broadcast of the game.

Food

There are several restaurants and concession stands open throughout Air Canada Centre during events. Openings and times vary with each event. Please see Related Links below for more information.

Note: Outside food and beverage are not permitted into the building.

Click here for details

Food Allergies

Fans with food allergies or medical conditions who require specific types of food and beverage will be permitted to bring their own food and beverage into the facility. Please call Fan Services at (416) 815-5982 to inquire about exceptions to Air Canada Centre outside food and beverage policy.

Note: Air Canada Centre concession stands and vendors sell peanuts and other nut products throughout the building. Air Canada Centre does not have areas free from nut products and as a result, we recommend that those with nut allergies exercise extreme caution if attending events at Air Canada Centre.

Galleria

The Galleria is a public walkway running east to west at the north end of Air Canada Centre. It is a covered, climate-controlled walkway that houses the Ticket Office and public entrances to Centre Sports and Union Market. The east end Galleria entrance features a display of historical artifacts from the original Canada Post Delivery Building.

Gate Times

Gates open 1 hour prior to puck drop or tip off for all games.
Gate 2 opens 2 hours prior to puck drop or tip off for Suites & Restaurant access.
Concert gate times can vary, but generally gates will open 60 minutes before the start time listed on the ticket. Please check the event detail page for each event. 
For shorter lines and quicker access, we recommend you come through gates 3, 4 or 5B.
Security measures will be conducted at all gates as requested by the NHL and NBA, so please allow yourself extra time for getting through our gates.

General Admission

Fans with general admission tickets for an event must enter through Gate 2B (Bay Street).

Please note: When Gate 2B is in use for General Admission Floors, Gate 3 will be closed until approximately show time

Group Sales

For information on gondola box rentals or group ticket sales for Air Canada Centre events, please call (416) 815-5783. 

For group sales to Toronto Rock games, please call (416) 596-3075. 

Housekeeping

If you notice a spill or other housekeeping concern while at Air Canada Centre, please let us know. You may notify the nearest staff member or text us using Fan Assist (416-964-0454). 

Ice Rentals

Hourly Ice Rentals: Hourly Ice Rentals are available on a limited basis. 

Skating Parties: Skating Parties for groups are available. 

Package includes: 
• Three (3) hours of ice time (maximum 250 people on the ice at one time) 
• Sound operator 
• Event staff to act as ticket takers and monitor safety on the ice 
• Emergency medical technician 
• Building Operations staff 
• Air Canada Centre Event Coordinator 

Additional options: Food and beverage concessions; buffet style catering; Alumni or mascot appearances as well as specialized lighting. NOTE: Skating Parties and Hourly Ice Rentals are generally booked four (4) weeks in advance and are subject to availability. 

For more information, please e-mail [email protected]

ID (ACCEPTABLE FORMS FOR ALCOHOL PURCHASE/CONSUMPTION)

Acceptable forms of photo I.D. at Air Canada Centre are: valid driver's license; Age of Majority Card; Armed Forces Card; Passport; Canadian Citizenship Card; MTO Issued Photo ID; Canadian Permanent Resident Card; Native Status card.

Laser Pointers

There is zero tolerance for laser pointers at all games and events. If a fan is caught using a laser pointer, batteries will be confiscated. Repeat offenders will be subject to ejection from the event.

Leafs

The Toronto Maple Leafs Hockey Club belongs to the National Hockey League (NHL) and plays all home games at Air Canada Centre. 

For current information and up-to-date stats, please visit www.mapleleafs.com. 

Leafs TV

Covering Leafs Nation in its entirety, LeafsTV combines all elements of the Toronto Maple Leafs' past, present and future into one non-stop hockey channel. Unlimited access and expert analysis combine with storytelling and non-stop action to give the channel the full taste of the Blue and White.

Lost & Found

If you have lost an item during an event, please visit a Fan Services Desk that evening at Gate 1, Gate 2 or 300 Level (Section 301). For all Lost and Found inquiries after the date of the event, please contact our Fan Service Hotline at 416-815-5982 (9:00am - 5:00pm, Monday-Friday). 

Lost items are inventoried and stored where they are kept for 30 days. Items not claimed within this period will be forwarded to charity. 

Lost or Stolen Tickets

If you purchased tickets for an Air Canada Centre event through Ticketmaster, the ACC Ticket Office or through MLSE directly and need to replace them, you may do so at the ACC Ticket Office provided you are the original purchaser. 

You will be required to verify the information on your ticketing account as well as provide valid photo identification.

Please Note: Ticket replacement policies may differ depending on the event

Maple Leaf Square (MLSQ)

Maple Leaf Square is a vibrant global entertainment destination located just outside Gate 6 of Air Canada Centre. Connected to the city's transit system and underground PATH network, Maple Leaf Square is a touchstone linking visitors and residents to Toronto's vast cultural tapestry. Maple Leaf Square includes: Real Sports Bar & Grill, E11even Restaurant, Hôtel Le Germain and much more.

RELATED LINKS

Real Sports - http://realsports.ca/home/
E11even - http://www.e11even.ca/ 

Marlies

The Toronto Marlies belong to the American Hockey League (AHL) and play all home games at Ricoh Coliseum. 

For group tickets, call (416) 597-7825 (PUCK) 

For current information and up-to-date stats, please visit marlies.ca 

Mascots

The official mascot of the Toronto Maple Leafs is Carlton the Bear and he wears number 60. Carlton's name and number are a tribute to Maple Leaf Gardens, the former home of the Toronto Maple Leafs, which is located at 60 Carlton St. 

The Raptor is the official mascot of the Toronto Raptors and he wears number 95 to signify the first season that the Raptors played in the NBA. 

The official mascot of the Toronto Marlies is Duke the Dog. 

Mascots are available for private functions and appearances and are subject to availability. Please contact (416) 815-5500 for more information. 

Media Access

Media access to Air Canada Centre is through Gate 2A on Bay Street, just south of Gate 2. 
All media must have the appropriate credentials, which can be picked up at Gate 2A. No credentials permit bowl or suite seating. Media seating for basketball is at courtside; for hockey and lacrosse, media seating is located in the Foster Hewitt Media Gondola. Please note: Gate 2A is an unmarked gate. 

Media Releases

For Toronto Maple Leafs or Toronto Raptors media releases, please visit the Related Links below. For all other entertainment events, the promoter is responsible for media releases.

 

Mega Vision: Bremner Board

Installed prior to the start of the 2003-2004 seasons, this video board attached to the facade of the upper seating bowl is extremely vibrant and eye-catching. The video is fully colour, fully animated, three-dimensional and as creative as you can imagine. The video board is used for advertising and as part of game presentation.

Merchandise

Located at Gate 1, Air Canada Centre, Real Sports Apparel is 3,000 square-feet of the most authentic sports retail experience outside of the locker room. Located just steps from the ice and from the court, Real Sports Apparel brings fans closer to the action in a 360-degree mecca to the Toronto Maple Leafs, Toronto Raptors, Toronto FC and Toronto Marlies. Specializing in on-site jersey personalization, exclusive merchandise collections and game-worn gear, Real Sports Apparel is as a must-stop shop for Toronto's most passionate fans.

More information click here.

Mezzanines

Air Canada Club mezzanine levels are located on the north and south sides of Level 100. You may access them via stairs manned by event staff; however, fans must have an Air Canada Club ticket to access this area. Washrooms, bars and food and beverage services are provided on mezzanine levels.

National Anthems

Candidates wishing to be considered to perform the national anthems at Toronto Raptors home games are asked to forward an audition tape to the following address: 

Anton Wright, Game Operations 
Maple Leaf Sports & Entertainment Partnership. 
40 Bay Street, Suite 400 
Toronto, ON 
M5J 2X2 

Please note: opportunities to perform the national anthems at Air Canada Centre exist for Toronto Raptors home games only. 

NBA Fan Code of Conduct

The following Code of Conduct is mandated by the NBA and is applicable at all NBA venues; this Code of Conduct is posted at each of the entry gates at Air Canada Centre: 

The National Basketball Association, the Toronto Raptors, and the Air Canada Centre are committed to creating a safe, comfortable, and enjoyable sports and entertainment experience. NBA fans have a right to expect an environment where: 

• Players respect and appreciate each and every fan. 

• Guests will be treated in a consistent, professional and courteous manner by all arena and team personnel. 

• Guests will enjoy the basketball experience free from disruptive behavior, including foul or abusive language or obscene gestures. 

• Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner. 

• Guests will sit only in their ticketed seats and show their tickets when requested. 

• Guests who engage in fighting, throwing objects or attempting to enter the court will be immediately ejected from the game. 

• Guests will smoke in designated smoking areas only. 

• There will not be any obscene or indecent messages on signs or clothing. 

• Guests will comply with requests from arena staff regarding arena operations and emergency response procedures. 

• Guests will also be responsible for their own good time by reporting inappropriate behavior. 


Air Canada Centre arena staff have been trained to intervene where necessary to help ensure that the above expectations are met and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard or guest services staff member. Guests who choose not to adhere to these provisions will be subject to ejection without refund, revocation of season tickets and may also be in violation of city ordinances resulting in possible arrest and prosecution. 

The NBA, the Toronto Raptors and the Air Canada Centre thank you for adhering to the provisions of the NBA Fan Code of Conduct

NBA TV Canada

Canada's only specialty station devoted to basketball and the NBA, NBA TV Canada covers the Raptors comprehensively with exclusive access, action and interviews. The channel hosts live NBA games nightly during the regular season and brings the best of basketball from the WNBA, NBADL and Europe to the entire nation.

Netting (Behind Goal)

The protective netting located at the top of the glass behind the goal nets is a mono-filament netting similar to fishing line. A fan survey was conducted prior to the start of the 2003-2004 season in order to obtain feedback, and select the type of protective netting that would be used at Air Canada Centre.

Nut Allergies

Please see Food Allergies.

Paperless Tickets

For certain MLSE Live events, a portion of the tickets for the show are sold using a "Paperless" ticket system. This is a decision made by the tour/promoter to prevent ticket resellers from purchasing large amounts of tickets, resulting in more tickets being available to the general public.

For our events, Paperless Tickets are sold through Ticketmaster directly. A person purchasing Paperless Tickets is given a confirmation of their purchase. They will then have to present the credit card used to purchase the tickets on entry the day of the event. The credit card is processed using a Paperless Ticket scanner and a receipt is printed on the spot with your seating location. If you purchase more than one ticket on a single order, all the members in your group will need to enter at the same time.

If you purchased Paperless Tickets as a gift and will not be attending the show, please call our Fan Services Hotline at 416-815-5982 to inquire about available options.

Paramedics

Paramedics within ACC can be found at the following locations:

-Outside Section 105A
-Outside Section 116A
-Outside Section 309A
-Outside Section 319A

PATH Walkway System

Air Canada Centre is connected to Toronto's underground PATH Walkway system, providing easy access to the downtown core and shopping and services. The PATH Walkway reaches as far north as Dundas Street and extends south to reach Maple Leaf Square. The Blue Route in the Galleria connects Air Canada Centre to the GO Station, Union Station, and the Union Station subway station.

Payphones

Payphones are located throughout the facility. To reach Air Canada Centre security in an EMERGENCY, call (416) 815-5911 at no charge from any payphone on Air Canada Centre property. TTY phones for fans who are hearing impaired are located north of Gate 6 on Level 100 and north of the Crown Corner on Level 300.

Police

Toronto Police Services officers as well as our security staff will be on duty throughout the building and on the grounds during events. If you need assistance, notify a member of our security staff immediately or send us a message using Fan Assist.

Prayer/Nursing Rooms

We do not have a designated room available within Air Canada Centre that fans can use to pray or nurse. However, our Fan Services staff are happy to escort individuals looking for a private space to an empty board room within our offices. If you are at one of our events and need to pray or nurse, please visit a Fan Services desk (Gate 1 or Section 301) for assistance. 

Premium Hospitality

Air Canada Centre offers direct food and beverage service to arena seats for Platinum and Air Canada Club seatholders. This service is available during Leafs games until midway through the 3rd period (alcohol sales stop at the end of 2nd intermission). Service during Raptors games is available until midway through the 4th quarter (alcohol sales stop at the end of the 3rd quarter).

Click here to view our menu

Premium Seating

Season Seat Holders that pay club fees and/or license fees in addition to their per ticket costs are considered Premium Seat Customers. Premium Seat customers receive additional amenities associated with their specific seats. The amenities vary depending on the specific season seats, but may include the ability to transfer ownership of their season seats, parking, access to select restaurants, in-seat service and access to purchase tickets to select concerts and other events within Air Canada Centre ahead of the general public.

Prohibited Items

For safety reasons, fans are refused entry if they are in possession of prohibited items. Illegal items will be turned over to Toronto Police. If a fan is found in the facility with prohibited items, the items will be confiscated and in some cases, the fan may be ejected from the building.
Prohibited Items include (but are not limited to):

- bottles
- cans
- coolers
- sticks/flagpoles
- aerosol cans
- weapons (including pocket knives)
or fireworks*
- skateboards
- rollerblades
- roller-skates
- alcohol/outside food or beverage**
- illegal drugs or noxious substances
- cameras, sound and/or video recording devices as per event restrictions
(see also Cameras, Video Cameras, Audio Recorders)
- helium balloons
- stolen tickets.
- bags or luggage

This list of Prohibited Items may vary based on promoter request.

For more information please contact Fan Services at 416 815 5982 closer to the event day.

No horns/noisemakers of any kind are permitted into the facility.
* Please note that pocket knives will not be returned should these be confiscated by Air Canada Centre security

Public Transportation

Fans may take the Yonge/University subway line to Union Station, which is within easy walking distance to Air Canada Centre. Call the Toronto Transit Commission (TTC) for more information at (416)393-INFO (4636) or visit ttc.ca. Fans from outlying areas of Metro Toronto can take GO Transit to Union Station. Contact GO Transit information at (416)869-3200 or 1-888-GET-ON-GO (438-6646) or online at gotransit.com.

Raptors

The Toronto Raptors Basketball Club belongs to the National Basketball Association (NBA) and plays all home games at Air Canada Centre. 

Re-Entry

As a security measure, no re-entry is permitted after you have exited the Air Canada Centre gates.

Restaurants and Concessions

Searches

If you are carrying a handbag, luggage, carry-all or backpack please be advised that for the safety and security of our fans and players, Air Canada Centre only allows small personal handbags or baby bags into the building. We recommend you leave your backpacks, large packages or other bags either at home or in your car. You should also be aware that all bags are subject to search before being allowed into Air Canada Centre. 

For all Maple Leafs and Raptors games, qualified designated security personnel are required to perform wand searches of all patrons entering the building. Additionally, some events may involve pat-down searches that will only be performed by qualified designated security personnel. Fans that refuse to submit to either a wand, visual or pat-down search shall be refused entry and may not be eligible for a refund on their ticket purchase. 

Season Tickets

• For Toronto Maple Leafs season tickets call (416) 703-LEAF (5323). Please note there is a waiting list for Toronto Maple Leafs season tickets. 

• For Toronto Raptors season tickets call (416) 366-DUNK (3865). 

• For Toronto Marlies season tickets call (416) 597-PUCK (7825). 

• For Toronto FC season tickets, visit www.torontofc.ca or call (416) 360-GOAL (4625). 

• For Toronto Rock season tickets call (416) 596-3075.

Seating Capacity

Hockey: 18,200 

Basketball: 19,300 

Full Concert (west end stage): 15,800 

Concert in the Round: 19,800 

Theatre at Air Canada Centre: 6,000 

Concert Bowl: 8,000-10,000 

Security

Air Canada Centre has its own facility and event security personnel present during all events.

Service Disruptions

In the event that we experience a temporary disruption in facilities or services available for people with disabilities, we will post a notice in this space including the reason, duration and any alternatives available.

There are currently no reported service disruptions in the building.

Smoking

Air Canada Centre is a smoke-free building*, including all restaurant areas, suites and lounges. Maple Leaf Sports & Entertainment Partnership. is committed to the health and safety of our employees, our fans and everyone visiting our premises. 

Fans wishing to leave the building to smoke will not be allowed back in the building, per the re-entry policy. Please note: anyone found smoking inside Air Canada Centre will be immediately ejected from the arena and subject to the maximum fines as per Ontario's Smoke-Free Act. 

* This also includes the use of electronic cigarettes

Social Media

Air Canada Centre is available on Twitter and Facebook to provide our fans with all the latest news and information surrounding our venue. 

We are also available on Social Media during events to assist our fans with any inquiries or concerns they may experience while at Air Canada Centre. 

Follow us on Twitter - @AirCanadaCentre
Follow us on Facebook – www.facebook.com/AirCanadaCentre

Sound

Air Canada Centre showcases a state-of-the-art audio system with zoned coverage throughout the facility. Patchable delay speakers are found in the main bowl.

Fans who require ear plugs may visit any Fan Services location to receive a pair free of charge.

Standing

During some MLSE Live events, the artist or performer artist may request that fans be permitted to stand for the duration of the show. On those occasions, fans who are standing are asked to continue being respectful to others around them and to only stand immediately in front of their designated seat. Standing on seats or any other building structure is not permitted. Those who choose to do so will be subject to ejection without a refund.

Strollers

For family events, a designated area is set up on the concourse near Gate 1 where strollers may be checked. At all other times, strollers may be checked at Fan Services.

Suites

Air Canada Centre suites are available for rent and come in a variety of sizes to suit every need. Whether entertaining clients, putting the finishing touches on a major deal, hosting a meeting, or socializing with friends and family, Air Canada Centre suites provide convenience, comfort, and service for your special event. Please be advised that these suites are available on a limited basis and prices vary by suite and event. 

There are a total of 154 suites within Air Canada Centre: 40 Platinum Suites; 66 Executive Suites; 24 Theatre Suites; and, 24 Loge Suites. 

For more information on Air Canada Centre suites, please contact (416) 815-5797.

Team Up Green

Air Canada Centre has created "Team Up Green," a committee dedicated to reducing Maple Leaf Sports & Entertainment Ltd.'s environmental footprint. MLSE has identified three (3) main areas where it can most affect its impact on the environment: energy, waste and water. 

To reduce our carbon footprint, we are spending $5.5 million over the next five years. Included in this five-year timeline, we plan on: 

• Reducing Air Canada Centre's carbon footprint by 30 percent; 
• Diverting 100 percent of our waste material from landfills and to maximize organic and recycling streams; 
• Reducing energy use by 30 percent by installing energy efficient fixtures and systems; 
• Becoming a leader in environmental practices through fan engagement and best practices. 

Teams

Air Canada Centre is home to the Toronto Raptors of the National Basketball Association (NBA), the Toronto Maple Leafs of the National Hockey League (NHL), and the Toronto Rock of the National Lacrosse League (NLL). 

Additionally, our other venues, Ricoh Coliseum and BMO Field are home to the Toronto Marlies of the American Hockey League (AHL) and Toronto FC of Major League Soccer (MLS).

Text Service

Fan Assist

Have a question during a game or event at Air Canada Centre? Fan Assist can help! Fan Assist allows you to ask our in-arena staff questions without leaving the comfort of your seat. Simply text your inquiry and seat location to 647-694-0454. Within minutes you'll receive a response from our dedicated Fan Services team. Please note that standard text message rates apply.

For assistance during regular business hours, please call 416-815-5982.

Ticket Office

For all events and games at Air Canada Centre, please purchase your tickets at the Ticket Office located in the west end of the Galleria near Gate 1. Fans may also purchase tickets for an event coming to Air Canada Centre by calling Ticketmaster at 1 855 985 5000, visiting any Ticketmaster outlet or online at the Ticketmaster Canada website.

Fans picking up tickets at Will Call must present Valid Photo ID as well as the credit card used for the ticket purchase.

More info click here

Ticketing

Each person attending an event must produce a valid event ticket, pass or authorized credential for that event or game. Once a fan has exited the building, except at designated "pass-out" areas, they are not allowed re-entry into the facility.


Accessible Seating

At Maple Leaf Sports and Entertainment, we strive to make it as easy as possible to purchase accessible seating tickets at our venues. Air Canada Centre offers multiple accessible seating areas to better accommodate our guests. In saying this, it is important to remember that availability and type of accessible seating tickets will vary based on our policy and/or the type of event taking place.

For Air Canada Centre events, order your tickets through Ticketmaster by phone at 1-855-682-6736 or request accessible seating tickets online by completing and submitting the form found under 'Request Accessible tickets' on the event page. Ticketmaster aims to process online requests for accessible seating tickets as soon as they are received, but heavy volume can result in delays. So, while you may receive an e-mail from a Ticketmaster e-care specialist within minutes after you have received the auto-acknowledgement, it could take longer (in rare instances more than an hour) before the e-care specialist contacts you. Once the e-care specialist does contact you, he or she will work with you to process and complete your request (subject, of course, to ticket availability).

For help with problems or other inquiries, Ticketmaster customer service representatives are available: Monday-Saturday 9:30am - 11pm EST, Sunday & Holidays 12pm - 8pm EST by phone at: 855-682-6736.

Accessible seating areas are solely for persons with disabilities and their companions.

By purchasing an accessible seating ticket through Ticketmaster, you agree to the following: The ticket will be used only by a person with a disability and his/her companion. A ticket holder may be denied entry to or removed from an accessible seating area if he or she or the legitimate companion does not have a disability. If this occurs, Air Canada Centre shall have no obligation to provide alternate seating. If Ticketmaster or the event provider believes, in its sole discretion, that your order violates or may violate this policy, Ticketmaster may cancel your order without notice.
 

Side View Seating

Side view seats are located immediately beside the stage and will provide the fan with a vantage point that does not look straight onto the stage. 


Rear View Seating

Rear view seats are located behind the stage. These can be limited view depending on the stage configuration and the direction in which the artist chooses to perform.


Obstructed Seating

Relative to the playing or performing area, obstructed seats have limited sightlines due to some type of obstruction (i.e. equipment, building apparatus, cable drop, etc.). In this case, the view will be limited and there may not be a clear view of the entire playing or performing area.


Standing Room Tickets

Air Canada Centre offers standing room tickets in row 19 of Sections 307-313 and 317-323. These tickets will indicate a seat number however this is only to direct fans where to stand, there will be no chairs provided in this section. All standing room tickets are marked with a letter S beside the Section number (ex. 319S)

Toronto FC

Toronto FC is Canada's first Major League Soccer (MLS) team and plays all home games at BMO Field. 

For more information and up-to-date stats, please visit torontofc.ca

For group tickets, call (416) 360-4625 (GOAL)

Toronto Rock Lacrosse

Toronto Rock belongs to the National Lacrosse League (NLL) and plays all home games at Air Canada Centre. 

For more information and up-to-date stats, please visit www.torontorock.com.

Tours

Air Canada Centre does not offer a tour program.

Venue Rental

Air Canada Centre offers a wide range of event modes capable of accommodating any event, both for public and private occasions. The arena's Event Programming team can help you execute your special event, meeting or gala and are guaranteed to make your function an enjoyable experience from the planning process through the success of your important occasion.

Private Events 
Corporate and/or private events on the arena floor are booked at Air Canada Centre 4-6 weeks in advance of your date.

For more information click here

Washrooms

There are 56 washrooms located throughout Air Canada Centre. 
 

Family service washrooms are in the following locations:

Level 100 
- Section 103/104 
- Section 114/115 

Level 300
- Section 310/311
- Section 317/318

In addition, both the men's and women's washrooms are equipped with baby change tables.

Wheelchairs

Wheelchairs are available at the Fan Services Desks on Level 100 and Level 300. Fans may also call ahead for assistance by contacting Fan Services at (416) 815-5982.

For more information, please see Accessibility.

Will Call

Fans may pick up tickets at the Ticket Office in the Galleria where there are several windows designated for Will Call. When picking up tickets purchased online or by phone through Ticketmaster, photo I.D. and the original credit card with which the tickets were purchased must be presented. Fans and guests are discouraged from leaving tickets anywhere else for pick up.